Return & Refund Policy – Not Ordinary Chips
Last updated: April 3, 2026
This Return & Refund Policy outlines how Platinum Foodz Inc. (operating as Not Ordinary Chips) handles returns, refunds, and product-related concerns.
1. Food Product Policy (Core Rule)
Due to the nature of our products:
- All items are final sale
- We do not accept returns for food safety and quality control reasons
This aligns with industry standards for packaged food products.
2. Eligible Refund Scenarios
Refunds or replacements are only considered under the following conditions:
- Product arrives damaged or defective
- Incorrect product is delivered
- Package is significantly compromised during shipping
We do not issue refunds for:
- Change of mind
- Taste preference
- Minor packaging wear that does not affect product quality
3. Claim Window (Strict)
All claims must be submitted within 48 hours of delivery.
Requests made after this window may be declined.
4. Claim Process
To initiate a claim, You must email:
Include:
- Order number
- Description of the issue
- Clear photos of:
- Product
- Packaging
- Shipping label
Incomplete claims will delay or void processing.
5. Resolution Model
If the claim is approved, We may, at Our discretion:
- Issue a replacement product, or
- Provide a partial or full refund
Refunds are processed back to the original payment method.
6. Shipping Costs
- Original shipping fees are non-refundable
- We do not cover return shipping, as returns are not accepted
7. Order Cancellation
- Orders cannot be canceled once processed or shipped
- If cancellation is requested immediately after placing the order, We will attempt—but do not guarantee—to stop fulfillment
8. Quality Commitment
We stand behind the quality of our products.
If there is a legitimate issue, we will address it promptly within the framework of this policy.
9. Contact
For all return and refund inquiries:
Email: info@notordinarychips.com
Company: Platinum Foodz Inc.
Location: Ontario, Canada